OUR MISSION

Our mission is to consistently provide the highest level of excellence
in public safety services to the citizens of Palm Beach County.

We are committed to providing the public with the most efficient
response to emergency calls, mindful of our role in ensuring the
safety of law enforcement and public safety personnel.

Through integrity, respect, professionalism, and fairness, we will
maintain the enhanced quality of life in Palm Beach County.

MEET OUR DIVISION MANAGER
Natalie Heneks
Division Manager, PBSO Communications Division

Natalie Heneks is the Division Manager for Emergency Communications, bringing over 30 years of
experience in 9‑1‑1 operations, public safety leadership, and technology modernization. She leads a
team of more than 200 emergency communications professionals, guiding the division’s mission to
deliver reliable, compassionate, and innovative service to the residents of Palm Beach County.

Soon after graduating from Lake Worth High School, Natalie began her career in Emergency
Communications as a Communications Trainee, gaining firsthand experience at the console and
developing a deep understanding of the critical responsibilities carried by emergency communications
officers. She went on to earn a Bachelor’s degree in Business Administration and a Master’s degree in
Public Administration. Natalie also holds a certification with the Association of Public Safety
Communications Officials (APCO) as a Certified Public-Safety Executive. Having spent most of her life in
South Florida, she has dedicated her full career to strengthening Emergency Communications and
supporting the professionals who serve as the first, first responders.

Natalie is committed to advancing the role of the emergency communications officer, strengthening
operational readiness, and implementing technology that enhances community safety, supports law
enforcement officers, and improves the performance of the communications team.

She is also dedicated to developing the next generation of leaders within Emergency Communications.
Natalie prioritizes providing employees with the education, training, and professional growth
opportunities needed for long‑term success, ensuring the division continues to evolve and meet the
changing needs of the community and the agency.

COMMUNITY IMPACT

SERVING PALM BEACH COUNTY 24/7

200+

COMMUNICATIONS EMPLOYEES

1.2M+

CALLS FOR SERVICE ANNUALLY

SERVICE
DISTRICTS

COMMUNICATIONS CENTERS

Our Communications Division supports law enforcement operations and emergency
response coordination throughout Palm Beach County.

GET QUICK INFORMATION

EVERY CALL HAS A STORY

Behind every headset is someone making a difference.

When a suicidal military veteran armed himself and refused help, Communications Officer Cheree Raymond answered the call with compassion, patience, and professionalism. Through calm conversation and genuine empathy, she built trust with the caller and ultimately connected him with a responding deputy who was also a military veteran. Together, they were able to convince the caller to put down his weapon and safely accept the help he
needed.

This is just one example of the life-changing work our Communications professionals perform every day. Behind every headset is someone making a difference—one call at a time.