Even though this technology is now available, it is important that you still CALL WHEN YOU CAN AND TEXT WHEN YOU CAN’T

Here are a few things you need to know about Text to 9-1-1.

When should you text?

• Texting to 9-1-1 is an option for individuals that are:
• Deaf
• Hard of hearing
• Have a speech impairment
• Or in an emergency situation where a voice call is not possible

With texting to 9-1-1 now available, why is it still so important to call?

When seconds matter, a conversation is the best and fastest way for a dispatcher to retrieve and deliver life-saving information.
There is no replacement to the calm voice on the other end of a line in a true emergency.

How does it work?

• Your phone must have a data plan that supports texting
• Find the text icon on your phone, tap new message, type 911 (no space or dash) in the “to” field
• Make sure to include the street address, city and/or town
• Include the type of emergency; Police, Fire or Medical
• Currently our system is not capable of receiving photos or videos, just plain text messages.
• Do not send a group text
• And Do not use acronyms, abbreviations or emoji’s

9-1-1 responders will reply to your text. If your text didn’t go through you’ll receive a message letting you know.