The primary function of the Division of Internal Affairs is the receipt, processing, and investigation of complaints made against employees of the Palm Beach County Sheriff’s Office. When a complaint is received, every effort is made to ensure a thorough, timely, and fair investigation of the allega­tion(s) contained in the complaint. The openness of the agency in the acceptance of a complaint is a principle element of professionalism and community responsiveness. All complaints are processed and reviewed by the Division of Internal Affairs and submitted to the Sheriff of Palm Beach County for review and final disposition.

The Palm Beach County Sheriff’s Office was initially accredited by the Com­mission on Florida Law Enforcement Accreditation in June 2000, successful­ly achieving reaccreditation every three years since. In October 2021, the Sheriff’s Office received its 7th reaccreditation with Excelsior Rec­ognition. Excelsior Recognition is only granted to agencies that have continuously adhered to the standards over five reaccreditation cycles. The Staff Inspections/ Accreditation Unit manages the pro­cess for the agency, maintaining proof of compliance and the general orders system. Staff inspectors conduct inspections of the various functional units of the Sheriff’s Office to assure com­pliance with both general orders and accreditation standards. Through this process, the citizens of Palm Beach County are assured they are served by one of the most professional law enforcement agencies in the United States.