Now You Can Text 9-1-1 in Palm Beach County

Now You Can Text 9-1-1 in Palm Beach County

Text to 911 video - Click thumbnail to view Video on YouTube

Even though this technology is now available, it is important that you still CALL WHEN YOU CAN AND TEXT WHEN YOU CAN’T

Here are a few things you need to know about Text to 9-1-1.

When should you text?

  • Texting to 9-1-1 is an option for individuals that are:
  • Deaf
  • Hard of hearing
  • Have a speech impairment
  • Or in an emergency situation where a voice call is not possible

With texting to 9-1-1 now available, why is it still so important to call?

When seconds matter, a conversation is the best and fastest way for a dispatcher to retrieve and deliver life-saving information.
There is no replacement to the calm voice on the other end of a line in a true emergency.

How does it work?

  • Your phone must have a data plan that supports texting
  • Find the text icon on your phone, tap new message, type 911 (no space or dash) in the “to” field
  • Make sure to include the street address, city and/or town
  • Include the type of emergency; Police, Fire or Medical
  • Currently our system is not capable of receiving photos or videos, just plain text messages.
  • Do not send a group text
  • And Do not use acronyms, abbreviations or emoji’s

9-1-1 responders will reply to your text. If your text didn’t go through you’ll receive a message letting you know.

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