Central Records

Complainants may discover that a tax return has already been filed in their name and may wish to make a report. The complainant or taxpayer, who believes they are victims of identity theft can access information at irs.gov (search: identity theft). The web page contains information about what to do if they believe they have tax issues that are the result of identity theft, e.g., how to contact the Identity Protection Specialized Unit (IPSU), a link to the IRS Identity Theft Affidavit (Form 14039), etc. The Taxpayer/Victim can also contact the IRS Identity Protection Specialized Unit (IPSU), toll-free 1-800-908-4490 for guidance.



It’s an honor and a privilege to be assigned as the Commander of Central Records and the Alternate Response Unit (ARU). The Central Records Division is a large, complex, and integral part of the Palm Beach County Sheriff’s Office. The Division has fifty-six (56) employees located in five (5) geographical locations: Headquarters, Belle Glade, The Village of Royal Palm Beach, The City of Lake Worth, and The City of Greenacres. The Central Records Division has many responsibilities and functions. The Division is the main repository of records for the Palm Beach County Sheriff’s Office. Also, Central Records processes and maintains all booking data records, all supplemental data for police reports, and audio/visual reproductions. A majority of public records requests are sent to Central Records for review and fulfillment. In addition Central Records is responsible for reviewing and processing the annual and semi-annual uniform crime report to the Florida Department of Law Enforcement.   Other services provided by Central Records include:

  • Local Background checks
  • Police Letters of Clearance
  • Adoption Letters (Domestic and International)
  • Police Records (Criminal, Informational and Accident reports)

Central Records professional staff members are dedicated to serving the citizens and visitors of Palm Beach County with the highest level of customer service. They strive to be responsive to customers’ needs while following Florida’s Public Records Laws. The staff is continually reviewing how to meet the growing demand for law enforcement related information in a timely manner. Please check back from time to time for updates and future enhancements to our webpage.

Captain Pedro Palenzuela
Division Commander
Central Records/Alternate Response Unit

3228 Gun Club Road,
West Palm Beach,
Florida 33406-3001
Main Phone: 561-688-3140
E-Mail: emailcentralrecords@pbso.org


3228 Gun Club Rd. West Palm Beach, FL 33406
Monday – Friday, 7:30am-6:00pm

11498 Okeechobee Blvd.
Royal Palm Beach, FL 33411
Monday – Friday, 8:00 am to 5:00 pm
Map Quest

38840 State Road 80
Belle Glade, FL 33430
Monday – Friday, 8:00 am to 4:30pm
Map Quest

120 North G Street
Lake Worth, FL 33460
Monday – Friday, 8:00 am to 5:00 pm
Map Quest

2995 South Jog Road
Lake Worth, FL 33467
Monday-Friday, 8:00am to 4:30pm

Price List

Please Note

PBSO will charge a special service charge per half hour for any request where the nature or volume of public records requested to be inspected or copied is such as to require extensive use of information technology resources or extensive clerical or supervisory assistance by personnel of the agency involved, or both pursuant to Florida State Statute 119.07(4)(d)


There are a number of ways to make a public records request to the Palm Beach County Sheriff’s Office:

Phone requests

  • You can call any of our five locations (listed on the ‘Central Records’ page on this website) and someone will be glad to assist you with your request.

In person

  • Our locations are open Monday through Friday to assist you in person. You can come to Headquarters during the hours of 7:30 am to 6:00 pm. You can also go to the District substations- the locations and hours are listed in the “Our Communities” section of this website.


  • You can email your request to emailcentralrecords@pbso.org from the convenience of a computer. These requests can only be handled during our regular office hours.


  • You can mail in your written request into our office at the following address:

Palm Beach County Sheriff’s Office
Attn: Central Records
3228 Gun Club Rd.
West Palm Beach, FL 33406

**You are not required to identify yourself, provide a reason for the records request, or put your request in writing, in order to obtain public records from PBSO.

Most Police records are considered public records www.leg.state.fl.us and can not be altered or changed unless they have been sealed, expunged or court ordered by a judge. Therefore, if in conjunction with a case, you were arrested and taken to jail, then that public record will always be available unless one of the above orders were issued. If the State Attorney dropped the charges, then contact the clerk of the court for the final disposition of that case. If you have further questions for what is appearing on your criminal history with the state, contact the Florida Department of Law Enforcement at www.fdle.state.fl.us

Head Quarters
3228 Gun Club Rd.
West Palm Beach, FL 33406
(561) 688-3140
Monday – Friday, 7:30 am to 6:00 pm

Belle Glade – District 5
38840 State Road 80
Belle Glade, FL 33430
(561) 992-1463
Monday – Friday, 8:00 am to 5:00 pm

Village of Royal Palm Beach – District 9
11498 Okeechobee Blvd.
Royal Palm Beach, FL 33411
(561) 904-8289
Monday – Friday, 8:00 am to 5:00 pm

City of Belle Glade – District 13
38840 State Road 80
Belle Glade, FL 33430
(561) 992-1463
Monday – Friday, 8:00 am to 4:30 pm

City of Lake Worth – District 14
120 North G Street
Lake Worth, FL 33460
(561) 586-1611
Monday – Friday, 8:00 am to 5:00 pm

City of Greenacres – District 16
2995 South Jog Road
Lake Worth, FL 33467
Monday-Friday, 8:00am to 4:30pm

Florida State Statute 316.066(5)(a) states that crash reports are confidential for period of 60 days after the report is filed. However, such reports may be made immediately available to the parties involved in the crash, their legal representatives, their insurance companies and agents, prosecutorial authorities, victim services programs, and certain print and broadcast media as described in the exemption. All must have proper ID and/or written consent within the first 60 days from date of occurrence to obtain a copy of the accident report. The owner of a vehicle involved in a crash is also among those authorized to receive a copy of the crash report immediately with proof of ownership.

Florida Statutes, s.943.0585 and s.943.059, set forth the criteria that must be met in order to be eligible to have a criminal history record sealed or expunged. In addition, these statutes also state that in order to have a criminal history record sealed or expunged within the State of Florida, an individual must first make application to the FDLE for a Certificate of Eligibility www.fdle.state.fl.us   Please note that the issuance of a Certificate of Eligibility does not mean that your criminal history record will be ordered sealed or expunged. It merely indicates that you are statutorily eligible for the type of relief that is being requested.

The FDLE provides applications for Certification of Eligibility to the Clerk of Courts in all sixty-seven (67) counties throughout the State of Florida. These application packages may be obtained from the Palm Beach County Clerk of the Court at www.pbcountyclerk.com  If you reside outside the State of Florida, you may request that an application package be mailed to you from the Clerk of the Court.

Once this packet has been completed, accepted by the Clerk of the Court, Florida Department of Law Enforcement and the State Attorney’s office, this agency will be notified and court ordered to follow either the seal or expungement order as outlined in the court documents. You will not be required to provide the Palm Beach County Sheriff’s Office with any documents as this will come directly from the Clerk of the Court.

There is only one type of background check available to you from this agency. It is a Local background check only. This means, that the information provided is only generated from a booking within the Palm Beach County Sheriff’s Office corrections facilities or a police report and/or record generated by the Palm Beach County Sheriff’s Office. For all others, contact the municipality that generated the report within their jurisdiction. Other background check related documents the Palm Beach County Sheriff’s Office provides are:

  • Adoption letters
  • International Adoption letters
  • Fingerprint verification letters

Note: Due to the possibility of more than one individual having or having used the same name, a background search could reflect the record of an individual other than the person you are inquiring about. The background response is based on a name check ONLY within the Palm Beach County Sheriff’s Office database and the results may not have been verified by fingerprints. The record(s) may also be inconclusive. However, to get the best possible match, the full name, date of birth, and if available, the social security number, would be the best information to have when researching an individual for an accurate background check. A fee of $3.00 is required per name for all background checks.

The Florida Department of Law Enforcement maintains the criminal history list of all arrests within the State of Florida. For a Criminal History Background check, log onto the FDLE website for information www.fdle.state.fl.us

Florida State Statute 119.07 allows public records requests to be responded to in a “reasonable amount of time to retrieve the record and delete those portions of the record the custodian asserts are exempt.” This can not be defined in days, hours or minutes, as each request is unique within itself.

The Central Records unit strives to fulfill all requests as quickly as possible. Coupled with application of law(s) and accountability of completeness, we strive to provide the best records possible within the law and within a reasonable time frame.

The only records available from these other agencies are those that were created by the police departments. Any other departments within the cities would have their own records and should be contacted directly. The following are those agencies we have records on file for:

  • Lake Park PD
  • Pahokee PD
  • South Bay PD
  • Belle Glade PD
  • Royal Palm Beach PD
  • Mangonia Park PD
  • Lake Worth PD
  • Greenacres PD

Access to the records are the same as they are for Palm Beach County Sheriff’s Office and the procedures outlined above are the same.

**Note, we do not have police reports on file for those agencies that are not under the jurisdiction of the Palm Beach County Sheriff’s Office. You must contact those agencies directly.

Florida State Statute 119.07 along with other Florida State Statutes, call for certain information to be considered exempt and/or confidential from inspection. Therefore, before we release a report or document, it is reviewed and the information meeting these requirements is removed or “redacted out”. For further information on exemptions by law, go to:
Florida Sunshine Law

The Final disposition of a case is determined by the State Attorneys office www.sa15.state.fl.us and on file with the clerk of the court www.pbcountyclerk.com

Please Contact Central Records at 561-688-3140 to obtain a copy of a 9-1-1 tape. All recordings remain on file for approximately 90 days from the time the call took place. For the cost of a recording please view Price List.

To leave a message for a deputy during working hours, Monday – Friday, 8:00 am to 5:00 pm, contact the District in which the deputy works. If after hours and it is an emergency or week-end please contact The Communications Division at 561-688-3000.

A public record is outlined in Florida State Statute 119.011(11) as,

All documents papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmissions, made or received pursuant to law or ordinance or in connection with the transactions of official business of any agency.

All materials made or received by an agency in connection with official business which are used to perpetuate, communicate or formalize knowledge. All such materials, regardless of whether they are in final form, are open for public inspection unless the Legislature has exempted them from disclosure.

Public Records; a Guide for Law Enforcement Agencies (2007 edition), p1