911 FAQ's

If you find yourself in an emergency situation where a voice call is not possible or would be dangerous.

If you are an individual who is:

  • Deaf
  • Hard of hearing
  • Have a speech impairment
  • The 9-1-1 system contracts with TeleLanguage Services for access to translation assistance of over 140 languages at all times.
  • This service is used only in emergency situations.
  • Serious automobile accidents.
  • Seeing smoke or fire, no matter how small.
  • When there is any type of medical problem.
  • If you witness a burglary or assault in progress.
  • When there is imminent danger to someone’s safety.
  • Anytime you feel at risk is an emergency, call 9-1-1 FIRST before anyone else.
  • A professionally trained 9-1-1 Communications Officer answers your call.
  • The 9-1-1 Communications Officer assesses your situation and appropriates the proper response. This may include sending a PBSO deputy or transferring the call to Fire Rescue or another law enforcement agency.
  • The 9-1-1 Communications Center is staffed 24 hours a day, 7 days a week, 365 days a year.
  • Stay CALM when calling 9-1-1.
  • Be AWARE of your location at all times.
  • CLEARLY state your name, location and nature of the emergency.
  • LISTEN carefully to the questions and instructions given.
  • Be OBSERVANT! The more details and specifics you provide, the better we can get the appropriate help to you in a timely manner.
  • Answer ALL questions as accurately as possible; speaking CLEARLY and SOFTLY.
  • Use 9-1-1 for emergencies ONLY!
  • No, stay on the phone and let the Communications Officer know that it was a mistake.
  • Also remember to place your cell phone on “Lock or Key lock” mode so that it does not dial 9-1-1.
  • A Deputy may make a wellness check even if you say there’s no emergency.
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