The Alternate Response Unit (ARU) is a unique support unit within the Palm Beach County Sheriff’s Office. ARU’s main responsibility is to enhance PBSO’s road patrol and investigative units by being able to take certain police reports over the phone and on-line (Cop-Logic). Having this capability increases customer service by responding to needs quicker. Also, this assists law enforcement supervisors so they can have deputies concentrate on patrol and crime suppression operations. ARU initiates thousands of law enforcement reports per year. The following are some examples of the reports taken by ARU:
- Identify Theft Reports
- Certain delayed crime reports such as thefts and burglaries
- Stolen Tags
- General Information Reports to include lost/found property, neighbor disputes, civil disputes
- Vandalism Reports
ARU is comprised of a staff of seventeen (17) professionals dedicated to assisting the citizens and visitors of Palm Beach County with the highest level of customer service possible. In addition, ARU participates in enhancing building security at the Palm Beach County Criminal Justice Complex (PBSO Headquarters) and has two full time deputies assigned to provide other law enforcement services at the Headquarters lobby.
Thank you for taking the time to visit the Alternate Response Unit webpage. If we can be of any further assistance please feel free to contact us.
Captain Pedro Palenzuela
If you are a citizen of Palm Beach County and/or the crime occurred in Palm Beach County, you can file a report with the Palm Beach County Sheriff’s office or local Police Department if you live in a municipality.
You should also report any Internet Fraud to the Internet Complaint Center, which is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). You can call them at (800) 251-3221 or go to www.ic3.gov.
Generally, a Detective Sergeant will review the report and determine if follow up investigation will result in a successful prosecution. At that point a Detective will be assigned to the case.
First, contact the Palm Beach County Sheriff’s Office non-emergency at 561-688-3400. A dispatcher will take your information and have an Officer contact you. After filing a report you can call the tax collectors office to schedule an appointment and/or visit any of the tax collectors offices in Palm Beach County by going to any of the locations listed below.
Remember to bring your Palm Beach County Sheriff’s Office case number with you when going to replace your tag.
Tax collectors offices are located at the following addresses:
- 200 Civic Center Way, Royal Palm Beach, Fl. 33411
- 4215 S. Military Trail, Lake Worth 33463
- 501 S. Congress Ave. Delray Beach, Fl. 33435
- 3188 P.G.A. Blvd. Palm Beach Gardens , Fl. 33410
- 2976 State Rd. 15, Belle Glade, Fl. 33430
- 301 N. Olive Ave. West Palm Beach , Fl. 33401 (1st & 3rd Floor)
You can reach the Tax Collectors Office by calling: 561 355-2622
First, if you live in Palm Beach County, file a report with the Sheriff’s Office or your local police agency if you live in a municipality. Or, if you are not a resident of Palm Beach County but you have information that identity theft occurred in Palm Beach County, you can also file a report at the respective agency to where the incident occurred.
Next, you should replace all passcodes and add fraud alerts to all your accounts.
Then, you should file a report with the Federal Trade Commission. Visit them online at http://www.ftc.gov/bcp/edu/microsites/idtheft.
You can also find a wealth of information on the Florida Attorney Generals website. Identity Theft Victim Kit’s are available from the Attorney General of Florida.
You may consider checking the pawnshops/second-hand dealers in your area for your belongings.
- Pawned items must be held for 30 calendar days. (With probable cause to believe the property in possession of a pawnbroker is stolen, law enforcement may place a written hold on the property for 90 days.)
- Items acquired by a second-hand dealer must be held for 15 calendar days. (With probable cause to believe the property in possession of a pawnbroker is stolen, law enforcement may place a written hold on the property for 60 days.)
- While on hold, the pawnshop/second-hand dealer should not have those items on display. You may not see your stolen belongings. If any of your belongings are found in a pawnshop/second-hand dealer you may attempt to get them back by notifying the pawnbroker/second-hand dealer by certified mail, return receipt requested, or in person with a signed claim to the goods. The claim must contain a detailed description of the goods and must be accompanied by a copy of the police report on the misappropriation of the goods.
- If notifying the pawnshop/second-hand dealer to obtain your personal belongings doesn’t work, you can begin the legal process for getting your property returned. During this process the police may confiscate the property or place a hold on it. This will give you time to file a replevin petition with the clerk of the court. Identifiable serial numbers, etchings on property and receipts are helpful during this process. The only alternative to this court process is to buy the item back from the pawnshop/second-hand dealer
First, call the U.S. Department of State at either one of these numbers listed below to report your passport lost or stolen:
- (202) 955-0487
- (202) 955-0488
- (202) 955-0292
- (202) 955-0430
Also, you can apply for a new passport. To learn more contact the National Passport Information Center at: (877) 487-2778 or visit http://travel.state.gov/passports
The Palm Beach County Sheriff’s Office does not take reports on lost or stolen passports with the exception of:
If your passport is foreign you must provide the Palm Beach County Sheriff’s Office with a written request from your Country’s Consulate or Embassy. The written request must be brought in person to the Sheriff’s office on Gun Club Rd. or any sub-station. The letter must be on Consulate or Embassy letterhead and MUST have a raised seal.
The Palm Beach County Sheriff’s Office does not take reports on lost drivers’ licenses. You can call:
Phone: (561) 355-2264
Or Visit these Service Center Locations:
Address: 501 S Congress Ave Delray Beach, Fl 33445
Address: 2976 State Rd 15 Belle Glade, Fl 33430
Address: 301 N. Olive Ave, West Palm Beach, Fl 33401
Central Palm Beach
Address: 4215 S. Military Trl. Lake Worth, Fl 33463
Royal Palm Beach
Address: 200 Civic Center Way Royal Palm Beach, Fl 33411
To make an appointment online go to: http://oasis.hsmv.state.fl.us/
You can also visit https://express.hsmv.state.fl.us/Express_Lane/ to obtain a new license online.