How to Protect Yourself:
CREDIT CARD FRAUD
Source: The Florida Attorney General's Office
Credit card fraud is a serious problem. Credit card fraud causes an estimated $1 billion each year in losses in the
United States. The consumer pays for the fraud by way of higher finance charges, annual fees, and increased costs for
law enforcement. To protect against credit card fraud, consider the following:
TIPS FOR CONSUMERS
Protect Your Bills and Credit Cards
Unscrupulous scam artists raid mailboxes to gather renewal credit cards and bills to obtain credit card numbers. Be
aware of when your cards and bills are due to arrive. If they are late, contact your credit card company. Endorse all
credit cards when they arrive. Keep a record of your credit card numbers in a secure place. Include in that record the
expiration date, phone number and address of the card issuer. Check your cards to ensure none are missing. Always get
your credit card back promptly from salesclerks.
Guard Your Credit Card Number
Do not give your credit card number over the phone unless you are dealing with a company you have done business with
before. Memorize your PIN number and do not keep it with your credit card.
Merchants Cannot Require You to Show Your Credit Card for Identification When Paying by Check
It is a violation of Florida law to require a consumer to produce a credit card number or expiration date before
payment by check. However, a consumer can be required to show that they have a valid credit card. The merchant can then
note the type of card (Visa, Master Card, etc.) and the name of the issuing bank, but nothing else.
Safety Tips When Using Your Credit Card
Destroy carbons and voided receipts immediately. Check your bill against receipts that have been kept in a secure place.
If you are not using a credit card, destroy it immediately. Report stolen and lost cards immediately. When on a trip,
carry the name of the issuer, account number and the toll free number of the issuer in a secure place. Note the date,
time and person to whom you reported that your card was lost or stolen.
Reporting Losses and Fraud
If you lose your credit or charge cards or if you realize they've been lost or stolen, immediately call the issuer(s).
Many companies have toll-free numbers and 24-hour service to deal with such emergencies. By law, once you report the
loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under
federal law is $50 per card.
If you suspect fraud, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.
For a free copy of Best Sellers, a complete list of FTC publications, contact:
Consumer Response Center
Federal Trade Commission
Washington, D.C. 20580
(202) 326-2222; TDD: (202) 326-2502
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