General FAQ's

Read our FAQs on Disabled Permits.

Use the form on the Internal Affairs page.

See our Court Services Bureau’s Civil Process page.

See our Corrections FAQ property mail and finance page.

See our Human Resources page.

911 FAQ's

An emergency is when immediate police, fire, or medical assistance is necessary to protect life or property.

If an emergency situation arises, ask yourself one important question. Is there an immediate need for police, fire, or paramedics to protect or save life or property? If you can answer, “yes” to this question, then dial 9-1-1.

1. Stay Calm; Give your name, location, and nature of the emergency.
2. Listen Carefully to the questions and instructions of the Communications Officer.
3. Answer all questions as accurately as possible. Speak clearly and slowly.
4. Do exactly as instructed during the course of the call.

Never hang up until you are told to do so. If you hang up and redial, you will go to the end of the line of people waiting for service.

It may be frustrating for you, but we will need you to stay on the line until we advise you that it is all right to hang up. Be patient if we seem to ask a lot of questions. There are certain things that we must know to provide you with the services you need.

No, stay on the phone and let the Communications Officer know that it was a mistake. Also remember to place your cell phone on “Lock or Keylock” mode so that it does not dial 9-1-1.

No, do not dial 911 for non-emergency situations. For non-emergency situations such as noisy neighbors or delayed incidents, use the non-emergency telephone number (561) 688-3400.

Never tell the Communications Officer that a situation is more serious than it really is. It is against the law to intentionally and knowingly gives false information to the police or emergency services. Abuse of 911 may delay someone else’s access to emergency assistance.

If you need assistance other than from the Sheriff’s Office (i.e. Fire Rescue) your call will be transferred to the proper agency.

Inside PBSO

Accounts Receivable

Initially we will mail out a letter with your customer number to you. If you don’t receive it, please contact PBSO Accounts Receivable via e-mail receivables@pbso.org and you will be provided with your customer number.

The User Name is your E-mail address.

Click on “Login Assistance” and enter your User Name to retrieve your password. You may also contact Lavinia Sasu-Piltz via e-mail SasuL@pbso.org to reset your password.

Alarm Unit

The alarm ordinance was put in place solely for the purpose of reducing false alarms. Due to the vast number of false alarms that occur because of improper use or defect, the Sheriff’s Office commits thousands of hours of manpower resources to answer these calls. This results in slower response times to true crimes in progress, proactive patrol, and investigative time. The alarm registration process has proven to be effective in reducing false alarm calls. Experience also indicates that a majority of alarm users would not take responsibility for their alarm system or keep vital information updated without a permit and renewal process.

The permit application cost is $25.00 paid in advance. A $25.00 renewal fee is due one year after the original application date. After receiving the $25.00 renewal fee, and providing that any other fines have been paid, all false alarms are cleared from the premise record and the premise record will go back to zero.

Renewal invoices will be mailed the week of your renewal month each year.

Payments can be mailed to:

Palm Beach County Sheriff’s Office
Attention: Accounting
PO Box 24681
West Palm Beach, FL 33416-4681

You can also PAY ONLINE by clicking here.

Everyone operating an alarm system within Palm Beach County is required to register their alarm system. Government buildings are exempt from paying the registration fee but must register their alarm system.

Revenue generated from false alarm fines and registration fees is meant only to cover the operation costs generated by false alarms. Currently, the recovered revenue does not cover the expenses associated with false alarm response.

Alternate Response Unit

If you are a citizen of Palm Beach County and/or the crime occurred in Palm Beach County, you can file a report with the Palm Beach County Sheriff’s office or local Police Department if you live in a municipality.

You should also report any Internet Fraud to the Internet Complaint Center, which is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). You can call them at (800) 251-3221 or go to www.ic3.gov.

Generally, a Detective Sergeant will review the report and determine if follow up investigation will result in a successful prosecution. At that point a Detective will be assigned to the case.

First, contact the Palm Beach County Sheriff’s Office non-emergency at 561-688-3400. A dispatcher will take your information and have an Officer contact you. After filing a report you can call the tax collectors office to schedule an appointment and/or visit any of the tax collectors offices in Palm Beach County by going to any of the locations listed below.
Remember to bring your Palm Beach County Sheriff’s Office case number with you when going to replace your tag.

Tax collectors offices are located at the following addresses:

  • 200 Civic Center Way, Royal Palm Beach, Fl. 33411
  • 4215 S. Military Trail, Lake Worth 33463
  • 501 S. Congress Ave. Delray Beach, Fl.   33435
  • 3188 P.G.A. Blvd. Palm Beach Gardens , Fl. 33410
  • 2976 State Rd. 15, Belle Glade, Fl.  33430
  • 301 N. Olive Ave. West Palm Beach , Fl. 33401 (1st & 3rd Floor)

You can reach the Tax Collectors Office by calling: 561 355-2622

Go to the Central Records Q&A page, question #4 “Can anyone come and pick up my accident report?“.

Central Records

There are a number of ways to make a public records request to the Palm Beach County Sheriff’s Office:

Phone requests

  • You can call any of our five locations (listed on the ‘Central Records’ page on this website) and someone will be glad to assist you with your request.

In person

  • Our locations are open Monday through Friday to assist you in person. You can come to Headquarters during the hours of 7:30 am to 6:00 pm. You can also go to the District substations- the locations and hours are listed in the “Our Communities” section of this website.


  • You can email your request to emailcentralrecords@pbso.org from the convenience of a computer. These requests can only be handled during our regular office hours.


  • You can mail in your written request into our office at the following address:

Palm Beach County Sheriff’s Office
Attn: Central Records
3228 Gun Club Rd.
West Palm Beach, FL 33406

**You are not required to identify yourself, provide a reason for the records request, or put your request in writing, in order to obtain public records from PBSO.

Most Police records are considered public records www.leg.state.fl.us and can not be altered or changed unless they have been sealed, expunged or court ordered by a judge. Therefore, if in conjunction with a case, you were arrested and taken to jail, then that public record will always be available unless one of the above orders were issued. If the State Attorney dropped the charges, then contact the clerk of the court for the final disposition of that case. If you have further questions for what is appearing on your criminal history with the state, contact the Florida Department of Law Enforcement at www.fdle.state.fl.us

Central Records Main Office
2195 Southern Blvd., West Palm Beach, FL 33406
(561) 688-3140
Monday – Friday, 7:30 am to 6:00 pm

Belle Glade – District 5
38840 State Road 80
Belle Glade, FL 33430
(561) 992-1463
Monday – Friday, 8:00 am to 5:00 pm

Village of Royal Palm Beach – District 9
11498 Okeechobee Blvd.
Royal Palm Beach, FL 33411
(561) 904-8289
Monday – Friday, 8:00 am to 5:00 pm

City of Belle Glade – District 13
38840 State Road 80
Belle Glade, FL 33430
(561) 992-1463
Monday – Friday, 8:00 am to 4:30 pm

City of Lake Worth – District 14
120 North G Street
Lake Worth, FL 33460
(561) 586-1611
Monday – Friday, 8:00 am to 5:00 pm

City of Greenacres – District 16
2995 South Jog Road
Lake Worth, FL 33467
Monday-Friday, 8:00am to 4:30pm

Florida State Statute 316.066(5)(a) states that crash reports are confidential for period of 60 days after the report is filed. However, such reports may be made immediately available to the parties involved in the crash, their legal representatives, their insurance companies and agents, prosecutorial authorities, victim services programs, and certain print and broadcast media as described in the exemption. All must have proper ID and/or written consent within the first 60 days from date of occurrence to obtain a copy of the accident report. The owner of a vehicle involved in a crash is also among those authorized to receive a copy of the crash report immediately with proof of ownership.

Detention Center

Booking information is available by calling Inmate Records (561) 688-4340. This number will provide information for both PBSO correctional facilities.

All individuals are released from either the Main Detention Center through the Visitor’s Lobby, or the West County Detention Center. Once the bond has been received, processed, and executed the individual will be out-processed and will exit through this area. Friends and family members of the individual can wait in the Visitor’s Lobby or can be notified by telephone by the individual. Pay phones are available in the Visitor’s Lobby.


Local telephone call rates will increase from $2.10 to $2.50 for up to fifteen minutes.


Las tarifas de llamadas telefónicas locales subirán de $2.10 a $2.50 hasta por quince minutos.


Pri kout telefòn lokal ap ogmante de $ 2.10 a $ 2.50 pou jiska kenzminit.

Inmates cannot receive telephone calls, but have access to a telephone in the housing unit where they are assigned. Telephone calls may be “collect”. Local calls are $2.50 for up to 15 minutes. Charges for all other calls vary by distance and length of call. Phone accounts may be set up through the Securus website at https://securustech.net/ or by calling 800-844-6591.

Educational, religious, and work programs are available to individuals. Among these programs are:
Drug/Alcohol Education
Life Skills Dorm
GED preparation and testing
Re-Entry Services
Questions or additional information can be obtained by calling Inmate Program Manager Articia Futch.

Detention Center, FAQ: Property, Mail, Finance

The mailing address for inmates housed at the Main Detention Center is P.O. Box 24716, West Palm Beach, Florida 33416.

The mailing address for inmates housed at the West Detention Center is P.O. Box 1450, Belle Glade, Florida 33430.

All incoming mail must have the inmates booked name, jacket number, and cell assignment on the postcard.


EFFECTIVE September 19, 2011
All incoming mail, with the exception of privileged mail, must be in the form of a postcard only. Letters contained within envelopes will not be accepted and will be returned to the sender.

All postcards must meet the following requirements:

  • Postcard minimum size* – 3.5 inches by 5 inches.
  • Postcard maximum size* – 4.25 inches by 6 inches.
  • Postcards must be solid color – no photos, art, or graphic designs.
  • Postcards must be hand written or typed in black or blue ink.

Acceptable Monies may still be mailed to inmates in an envelope if properly addressed to the facility.

*Postcards sizes are determined by USPS regulations.


EN VIGENCIA el 19 de septiembre de 2011
Todo correo que llegue, con la excepción de correo confidencial, tendrá que ser en forma de postal solamente. Las cartas contenidas dentro de sobres no se aceptarán y se devolverán al remitente.

Toda postal tendrá que cumplir con los siguientes requisitos

  • Tamaño mínimo de postal* – 3.5 pulgadas por 5 pulgadas.
  • Tamaño máximo de postal* – 4.25 pulgadas por 6 pulgadas.
  • Las postales tienen que ser de un solo color – sin fotos, arte o diseños gráficos.
  • Las postales tienen que estar escritas a mano o a máquina en tinta negra o azul.

El dinero aceptable todavía se puede enviar a los presos en sobres si éstos tienen la dirección de la instalación debidamente puesta.

*Los reglamentos del Servicio Postal de los Estados Unidos determinan el tamaño de las postales.


DEPI NAN 19 septanm 2011
Tout kourye ki resevwa, eksepte pou kourye privilejye, dwe sou fòm kat postal. Nou p ap aksepte lèt ki nan anvlòp kidonk n ap retounen yo bay moun ki te voye lèt la.

Men ki règleman pou syiv pou tout kat postal yo :

  • Kat postal yo pa dwe pi piti pase* – 3.5 pous pa 5 pous.
  • Kat postal yo pa dwe pi gran pase* – 4.25 pous pa 6 pous.
  • Kat postal yo dwe yon sèl koulè – san foto, desen ak liy sou yo.
  • Se pou moun ki voye kat postal la ekri alamen oubyen sou òdinatè e se pou yo ekri ak ank ble oubyen nwa.

Li toujou posib pou voye lajan bay prizonye yo nan yon anvlòp depi adrès la byen make sou anvlòp la.

*Se lapòs USPS ki deside sou gwosè kat postal yo.

Mail will be refused for the following reasons:

  • If the information is incorrect on the outside of the envelope
  • If the mail contains an unauthorized item
  • If the inmate is released or transferred and is not in our custody
  • If the mail does not comply with the facility rules

Gang Unit Gang Task Force

Ask them. Your son or daughter may come right out and admit to being in a gang. If not, look for a number of identifiers that you can use to determine possible gang involvement. There are many clues that may indicate your child’s involvement, but a few identifiers include:

  • Gang slang being used in everyday conversation.
  • Excessive amounts of clothes in two color combinations, such as blue and black, gold and black.
  • Wearing gold or silver pendants and rings with the shapes of dollar signs, automatic guns, crowns, and so forth.
  • Too much secrecy, or your child refusing to tell you where they are going or with whom.
  • You son or daughter not wanting you to meet their “new friends.”
  • Your son or daughter having large amounts of unexplained cash.
  • Gang graffiti written on books, clothing, and even inside the brim of a baseball cap or on their book bag.
  • A sudden drop in school performance.

Tell them that under no certain terms will you tolerate any gang language, gang clothing, gang friends, and so forth, in your home. Adopt a zero tolerance approach. Stand Firm. Tell them you love them but that you do not approve. Voice the dangers of what the gang life can bring; getting hurt or killed, or arrested and sent to prison. Ask them if they want to leave the gang. KEEP ASKING. Leave the lines of communication open. Be supportive, but again, stand firm.

Yes, Experts say of the 600,000 to 950,000 gang members in the United States, female gangs make up between 10 and 15 percent. Although many female gangs serve as auxiliaries to male gangs, there has been a surge of female gangs that operate on their own. Because female gang members believe they must prove themselves to their male counterparts, they will use extreme violence against other female gangs or, in some rare instances, against male gangs. So they are just as dangerous.

If there is not a neighborhood watch in your area, consider establishing one. Neighbors who organize themselves to rid their streets of gang houses do much better than individuals who try to go it alone. There is safety in numbers–gangs use this concept constantly. Neighbors, with the assistance and directions of the police, can begin to address neighborhood gang activity in effective ways if they work together. Check with your local police agency to set up a neighborhood watch program.

Law Enforcement

Victim / Witness


Victims of crime or their lawful representatives, including the next of kin of homicide victims, are entitled to the right to be informed, to be present, and to be heard when relevant, at all crucial stages of criminal proceedings, to the extent that these rights do not interfere with the constitutional rights of the accused.

If you are the victim of a crime you have the RIGHT:

  1. To be informed of local victim treatment programs.
  2. To be informed, present and heard at all crucial stages of the criminal or juvenile justice proceedings and to be told how to participate in these proceedings.
  3. To be informed about the availability of Victim Compensation.
  4. To be protected from intimidation.
  5. To submit a victim impact statement.
  6. To seek restitution from the offender.
  7. To be notified of scheduling changes.
  8. To be informed of a confidential communication.
  9. In the case of incarcerated victims, the right to be informed and to submit written statements at all crucial stages of the criminal proceedings, parole proceedings or juvenile proceedings.
  10. To a prompt and timely disposition.
  11. To be consulted by the State Attorney’s Office on certain felony cases.
  12. To be notified upon escape of the offender from state correctional facility by the State Attorney.
  13. To request a victim advocate to attend depositions with the victim.
  14. To be notified in advance if possible of release of offender.
  15. To be notified of arrest of accused.
  16. To be informed regarding victim’s rights to review certain portions of a pre-sentence investigation prior to the sentencing of the accused.
  17. To be informed of victim’s rights of standing, through the State Attorney’s Office, with the consent of the victim to assert the rights of the victim.
  18. To a prompt return of your property.
  19. To be informed regarding advanced notification of judicial proceedings relating to the arrest and release (including new requirement regarding community control) of accused as well as proceedings in the prosecution.
  20. To be informed regarding the victim’s right to request the court room be cleared, with certain exceptions during his or her testimony of a sexual offense, regardless of the victim’s age or mental capacity.
  21. To be informed regarding a victim of domestic violence having the right to be informed of the Address Confidentiality Program administered through the Attorney General’s Office.
  22. To be informed regarding HIV testing in any case which involves the transmission of body fluids from one person to another, upon request of the victim or the victim’s legal guardian, or of the parent or legal guardian of the victim; if the victim is a minor, the court shall order such person to undergo HIV testing.
  23. To not be excluded from any portion of any hearing, trial or proceeding pertaining to the offense based solely on the fact that such person is subpoenaed to testify, unless, upon motion, the court determines such person’s presence to be prejudicial.
  24. That the victims and witnesses who are not incarcerated shall not be required to attend discovery depositions in any correctional facility.
  25. To be advised that information gained by the victim pursuant to Chapter 960, including the next of kin of a homicide victim, regarding any case handled in juvenile court, must not be revealed to any outside party, except as is reasonably necessary in pursuit of legal remedies.
  26. To request, for specific crimes, an exemption prohibiting the disclosure of information to the public, which reveals your name, home and work numbers, home and work addresses, and personal assets not otherwise held confidential under the Public Records Law.
  27. The statutory obligation of the victim, or next of kin of a homicide victim, that any information gained persuant to FS Chapter 960, regarding any case handled in juvenile court, must not be revealed to any outside party, except as reasonably necessary in pursuit of legal remedies.
  28. The right to know in certain cases and at the earliest possible opportunity, if the person charged with an offense has tested positive for human immunodeficiency virus (HIV) infection. In such cases, upon request of the victim or the victim’s legal guardian, or the parent or legal guardian if the victim is a minor, the court shall order such person to undergo HIV tersting. In some cases you can be notified of the results of the test within two weeks of the court’s receipt of the results.
  29. The right to request, for specific crimes, that your home and work telephone numbers, home and work addresses, and personal assets not be disclosed to anyone.
  30. The right of a victim of sexual offense to request the presence of a victim advocate during the forensic medical examination. An advocate from a certified rape crisis center shall be permitted to attend any forensic medical examination.
  31. No law enforcement officer, prosecuting attorney, or government official shall ask or require a victim of a sexual offense to submit to a polygraph examination or other truth-telling device as a condition of the investigation.

If you are the victim of a crime and need assistance please contact the PBSO Victim/Witness Unit at:


Interference with a victim/witness by threats or acts of revenge is a serious crime in itself and a matter to which the local police agency, the State Attorney’s Office, and the Court will give particular attention and do their utmost to remedy. If you are having any problems or if you or your family are in any way threatened immediately call the police agency or the Sheriff’s Office and make a full report of the events.

Sometimes after a suspect is arrested, defense attorneys or their investigators may attempt to contact you. You have a right to speak to anyone, unless a Court orders you not to discuss it. However, you are not obligated to discuss the case at all, unless you have received a subpoena for a deposition or a trial. You have a right to privacy and to be left alone. If anyone harasses or intimidates you, please advise law enforcement personnel immediately.

Incarcerated victims have the right to be informed and to submit written statements at all crucial stages of the criminal proceedings and parole hearings.

All victims have the right to a prompt and timely disposition of the case in order to minimize the period in which the victim must endure the responsibilities and stress involved to the extent that this right does not interfere with the constitutional rights of the accused.

Domestic Violence Unit

If someone you live with is beating you or threatening you, YOU CAN TAKE ACTION. Knowing your legal rights and other options is the first step toward ending the abuse.

The Domestic Violence laws protect you if you are being physically or sexually abused or threatened by your spouse, former spouse, or another family or household member who IS or WAS living in the same household as you, or you fear such abuse. The law protects you from abuse by a person with whom you have a child in common. You need not be married to the abuser or related to be protected under the law.


Many laws have been created to protect our citizens from domestic violence. If you are a victim, call 911 to report the abuse.

You also have the right to go to court and file a petition requesting an injunction for protection from domestic violence which may include, but need not be limited to, provisions which restrain the abuser from further acts of abuse; direct the abuser to leave your household; prevent the abuser from entering your residence, school, business, or place of employment; award you custody of minor child or children; and direct the abuser to pay support to you and the minor children if the abuser has a legal obligation to do so.

Yes…if this individual has abused you physically or sexually, or if you have reason to fear that this person is about to be violent toward you, this special law in Florida enables you to get a judge to ORDER the abuser to stay away from you.

An injunction for protection explains to the judge from whom you need protection and exactly what protection you need. You can ask for help even if you cannot afford to pay court fees. The clerk of court will supply you with proper forms.

A communication between a domestic violence advocate and a victim is “confidential” if it relates to the incident of domestic violence for which the victim is seeking assistance and if it is not intended to be disclosed to third persons.

A victim has a privilege to refuse to disclose, and to prevent any other person from disclosing, a confidential communication made in the course of advising, counseling, or assisting the victim.

The Criminal Justice Process

The criminal justice process starts with the commission of a crime. There are three basic ways a case may be brought to court.

Arrest of the accused at the scene of the crime;

  • Arrest based on a warrant issued by the Court in response to a sworn complaint; and
  • Arrest based on an indictment by a grand jury as the result of an investigation.

In all three instances, the evidence available must be sufficient to later convince the Court that there is “probable cause” to believe that a crime was committed and that the person arrested took part in committing the crime. “Probable Cause” means that there is reasonable belief that a crime has been committed.

Within twenty-four (24) hours of the arrest, the defendant may appear before a judge for a magistrate hearing. At the magistrate hearing the judge will set the conditions if any, for release of the defendant from jail.

When a person who is accused of a crime has sufficient roots in a community to ensure that the person will return for trial, the judge may release the accused on their own recognizance pending judicial proceedings. This means the accused does not have to post bond. Some defendants can post bond prior to the hearing, based on certain conditions.

In Palm Beach County, there is a “no bond” policy on arrests of domestic violence acts. The State Attorney’s Office also has a “no drop” policy in domestic violence cases. Defendants may be prosecuted for domestic violence crimes without the victim.

Victims and witnesses are not required to be present at this hearing but you have the right to attend, and to make the judge aware of your feelings about the release of the accused if you desire to do so. Magistrate hearings are held each morning.

If you wish to speak to the Assistant State Attorney, you must indicate that to the Court Deputy or the Victim Witness Advocate in the magistrate room. The Court Deputy will then inform the attorney that you are present and wish to make a statement. It is important that you inform the Court if the accused has threatened to harm you or your family in any way.

For many crimes, bail bonds have been previously determined by the courts and are contained in a list of standard bond amounts. If the defendant is unable to post the standard bond amount or if the crime for which the accused has been arrested, such as murder, rape, robbery or kidnapping, is not included in the standard bond list, the defendant will go to a first appearance hearing within 24 hours after arrest. This is called a magistrate hearing.

An Arraignment is for the initial court appearance of the defendant at which time the court will inform the defendant of the charges pending, give the defendant their/her rights, appoint a lawyer if necessary, and hear the plea of the defendant. There are two (2) types of arraignment hearings, they are Misdemeanor or Felony Arraignments.

These arraignments are set before a judge when a defendant is charged with an offense. At the arraignment, the defendant is told that he/she is charged with and the possible penalties for the offense. The defendant may plead guilty, and if so, the judge may impose a sentence at this time.

The defendant’s ability to obtain an attorney is also assessed, and a public defender or volunteer attorney may be appointed if he/she cannot afford a private attorney. If you would like your feelings to be taken into consideration, it is important that you appear at this hearing.


District 13 – Belle Glade

PHONE: 561-996-1697

PHONE: 561-881-5020



Community Services

Crime Prevention

Burglary:  (AKA breaking and entering) occurs when a criminal steals an item from inside your home, such as your TV that is stolen when you are at work. Burglary also occurs when items are stolen from a garage or shed. There is no interaction between the criminal and the homeowner.

Robbery:  occurs when there is an interaction between the criminal and homeowner during a crime. Typically the criminal threatens the homeowner with a weapon as part of the interaction.

The Palm Beach County Sheriff’s Office has available to citizens of Palm Beach County a link on the ww.pbso.org web page to search crime statistics in the unincorporated areas of Palm Beach County.  The link is called “Crimemapping.com”. Citizens can type in their address, select the types of crime they want to track, choose a date range and search. The crime statistics are based on the past 30 days only.

911 is an emergency line which should only be used in life-threatening or urgent situations that require the immediate response of law enforcement, medical, or fire personnel.  Seeing a crime in progress is an event when you would call 911.For all non-emergency calls please dial 561-688-3400

As a Citizen of Palm Beach County, you are the eyes and ears of our community, and you have a voice that can speak up and help to solve and prevent crime. Crime Stoppers of Palm Beach County provides a method for you to safely and anonymously provide tips and report criminal activity, and pays a reward for information that leads to an arrest, property recovered and or narcotics confiscated.

Call 9-1-1 in an emergency or to report crime currently in progress.

Call Crime Stoppers with information about unsolved crimes, fugitive criminals, drug dealers, or to report suspicious activity such as stolen property, human trafficking, illegal weapons, terrorism, or other crimes.