The Division of Internal Affairs

The Division of Internal Affairs primary function is the receipt, processing and investigation of complaints made against employees of the Palm Beach County Sheriff's Office. When a complaint is received, every effort is made to ensure a thorough, timely, and fair investigation of the allegation(s) contained in the complaint. The openness of the agency in the acceptance of a complaint is a principle element of professionalism and community responsiveness. All complaints are processed and reviewed by the Division of Internal Affairs and submitted to the Sheriff of Palm Beach County for review and final disposition.

The Division of Internal Affairs is currently commanded by a Captain, who reports to the Major of the Management Services Bureau, who reports directly to the Sheriff of Palm Beach County. The unit includes the following personnel, two (2) Lieutenant's (Administrative & Investigative), thirteen (13) sergeants, one (1) Office Manager, one (1) Office Supervisor, one (1) Chief Security Manager, two (2) Polygraph Operators, three (3) full-time Background Investigators, two (2) part-time Background Investigators, one (1) Security Technician, two (2) Internal Affairs Analysts, four (4) Internal Affairs Specialist, and one (1) Clerical Assistant.

The Division of Internal Affairs duties include:

  • Investigating alleged misconduct by agency employees.
  • Providing staff assistance to line supervisors in investigations of alleged misconduct by agency employees.
  • Investigating critical incidents (i.e., employee involved shootings).
  • Record, register, and control the investigation of complaints against employees.
  • Maintain the confidentiality of The Division of Internal Affairs investigations and records.
  • Conduct all pre-employment background investigations and truth verification relative to our hiring process.
  • Process public record request under Florida State Statute 119.00
  • Prepare an annual report concerning complaints made to the agency.
  • Click here for the 2015 Internal Affairs Annual Report (4.3Mb)

Frequently Asked Questions:

How do I file a complaint against an employee of the Palm Beach County Sheriff's Office (PBSO)?

What happens to my complaint?

How long does it take to complete the investigation?

Will I be notified of the findings?

Will I be able to see the completed investigation?

Will I be able to get a copy of the completed investigation?

How will an investigation be classified?

If the complaint is sustained, what type of discipline will the employee receive?

PLEASE READ: It is against Florida law to knowingly make a false complaint against any employee of the Palm Beach County Sheriff�s Office. Florida State Statute 837.06 reads as follows:

"Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree."

How to Commend an Employee for a Job Well Done:
Employees of the Palm Beach County Sheriff's Office make every effort to perform their duties in a fair, competent, and professional manner. Many employees surpass the expectations of the public by providing exceptional service above and beyond the call of duty. If you observe a Palm Beach County Sheriff's Office employee performing their duties in a manner you think is exceptional, then we encourage you to take a moment and tell us about it.

Our employees take great pride in being recognized by members of the public when they have performed their duties in an exceptional manner. Positive citizen commendations improve employee morale and encourage all employees to work harder to improve their individual performance, and the quality of the services they provide to the public.

If you would like to tell us about the exceptional service that you received, or you observed being done for someone else, you may write to the Sheriff at the address provided above or, if you prefer, you may use the online form we've provided for that purpose. The online form can be accessed below. Please accept our sincere gratitude for sharing your experience with us!

Commendation FormClick to file a commendation